Keith Instone

In the July 10 (2004) INSIDE 1to1 email newsletter, the lead article is about SAP and Siebel competing in the CRM software space.

One quote of note: "You cannot have a product that is too usable. CRM is hard. You have to think of the business outcome and make it a goal that is approachable and applicable to the people that have to use it."

Admin note: this was originally blogged in 2004 at my blogger.com account. I moved the entry here in 2006 and took that old blog down.