Keith Instone

In reading the eWeek posting Mike Rodin's comments, I kept on remembering back to the "IBM Multiples Program" that originated out of Atlanta in the late 1980s. This program focused on the implementation phase of large projects that were rolling out applications to 5 or more locations. Testing the user experience with the application (code, hardware, documentation, training and physical lay-out) was a key component of that program. After running through that program, a number of customers actually setup useabiity labs of their own. "What goes around, comes around" .... again and again and again