Keith Instone

A bunch of IBMers are at the Frontiers in Service conference in San Francisco this weekend. (Not too surprising, since IBM Research/SSME is a sponsor.) The eBrochure has an overview; the full program is a PDF. The topics being presented (and co-presented) by IBMers:

• Measuring Information Relevance in Services
• Meeting the Challenges of Service Science Management and Education in the New York City Area: An Inter-disciplinary Initiative
• Information-Driven Service Systems
• Comparative Analysis of the Russian IT Services Market. Scenarios, Tendencies and Recommendations
• Bringing Services Theory and Methods to Online Service Applications
• Lessons from a Service Innovation in the Consulting Industry
• Component Business Modeling for Effective Enterprise Risk Management,
• Virtual Service Delivery Centers
• Service Excellence in Government: A Constituent-Centered Model
• Servicing for the Future
• ProACT: A solution for Automatic Customer Satisfaction Analysis and Business Intelligence in Contact Centers
• Model-based Business Transformation for Engineering Services
• Challenges and Models of Workforce Scheduling for Delivery Center Based IT Support Services
• Increasing Efficiency of Call Handling Service using Cross-Border Knowledge Search
• Estimating Value in Value Networks: A Case Study from Pharmaceutical Industry
• Using Organizational Simulation to Support Service Business Transformation
• Understanding Service Innovation Ecosystems
• Designing and Building Technology Enabled Service Systems: Challenges and a Solution Framework -- Two Case Studies
• Modeling Productivity and Performance Growth in Labor-based, Custom Services Firms
• Towards Services Innovation in Japan
• Leveraging your IT Investment using Business Intelligence (Panel)
• Service Innovation and Company Profit (Panel)

Jim Spohrer invited people to attend, but I do not see anyone live-blogging from the event. I will keep my eyes open for summaries that get posted. If you spot any news from the conference, please leave a comment and a link to what you found.